Frequently Asked Questions
Everything you need to know about our handcrafted collections.
When will my order ship?
Orders typically process within 3-5 business days. During peak collection launches, please allow for extended processing times as we carefully prepare each handcrafted piece.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition items and sale pieces may be marked as final sale.
How do I care for my pima cotton and merino wool garments?
To maintain the integrity of our natural fibers, we recommend hand washing in cold water with a gentle wool wash and laying flat to dry. Avoid wringing or hanging, as this can distort the shape.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order value.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please double-check your shipping address and items before completing your purchase.
What happens if an item I want is sold out?
Due to the artisanal nature of our production, many items are produced in limited quantities. We recommend signing up for restock notifications on the product page to be alerted if the item becomes available again.